FAQ

 

Store Information

How do I locate a Spotlight store?

Visit our Store Locator: http://www.spotlight.com.au/stores/

How do I find out when a store is open?

Each store listing has store trading hours listed. Visit our Store Locator: http://www.spotlight.com.au/stores/.

Extended trade and public holidays will be listed on each store page where applicable.

 

Product Information

Are there any Product Recalls I must be aware of?

Please visit our Recalls page: http://www.spotlight.com.au/recalls/

Who can help me with a product enquiry?

Please contact our Customer Care Centre on 1300 305 405 or using the online contact form.

 

VIP Club

What are the benefits of becoming a Spotlight VIP club member?

By becoming a Spotlight VIP club member you will enjoy exclusive member benefits at any Spotlight Store across Australia.  This includes exclusive discounts, VIP introductory offers and the chance to win $20,000 every three months.

How do I become a Spotlight VIP club member?

It's easy, simply sign up instore or join online here.

How do I update my Spotlight VIP club member details?

Simply fill out the following form and your details will be updated.

What Competitions can a Spotlight VIP club member enter?

Spotlight runs many competitions, including a regular Win $20,000 competition.  For a full list, please visit our competitions page.

 

Gift Cards

Where can I purchase a Spotlight Gift Card?

You can purchase a Spotlight Gift Card at any Spotlight Store.

Can I check my gift card balance online?

Yes, visit our Gift Card page for further information, including links to create a new gift card account, checking your gift card balance and managing your gift card account.

 

Careers

How do I apply for a career at Spotlight?

You can find more information on current job vacancies on our Join Our Team page.  Be sure to check frequently as it is updated on a regular basis.

 

Community Support

How does Spotlight support the community?

Spotlight supports the community in many ways, recently donating $100,000 to Flood Relief Appeals, working with the Salvation Army and local councils on donation of emergency goods for affected communities.
For other ways on how Spotlight supports your community, visit our Community Support page.

Can I donate my old sewing machine to Spotlight?

We no longer accept sewing machines due to changes in regulations relating to second hand electrical goods.  We do accept donations to our Stitch In Time program, these can be made in any Spotlight store.

 

Store Events and Groups

How can I find out more about classes, demonstrations and store events?

Our Events Page is updated regularly with new Creative Classes and Events, find out what events are happening at your closest store.