Privacy Policy
General
Spotlight Pty Ltd (Spotlight) respects the privacy of individuals by treating all personal information as confidential and by handling it in accordance with the Privacy Act 1988 and the National Privacy Principles.
During the course of its activities, Spotlight will collect, use and disclose personal information from:
- Customers who visit Spotlight Stores;
- Members of the Spotlight VIP Club;
- Customers of the Shop-At-Home Service;
- Visitors to our website;
- Members of The Kids Club; and
- Customers who enter trade promotions conducted by Spotlight.
Use and disclosure of information collected by Spotlight
The information collected may include:
- Details you provide us with when you visit our stores or enter our trade promotions;
- Your name, postal address, telephone number and email address from members of the VIP Club;
- Your name, mailing address, phone number and credit card information from Customers of the Shop-At-Home Service;
- Details of website usage from visitors to our website; and
- Details you provide us with for Kids Club membership/s.
Spotlight collects this information in the following ways: when you submit your VIP Club registration form; when you place an order via the Shop-At-Home Service; when you submit The Kids Club application form; when you provide us with information at one of our stores; when you enter a trade promotion; and on an on-going basis, whenever you visit Spotlight's website. Spotlight shares the information collected from Customers, VIP Club members and visitors to the website within the Spotlight Group. For the purposes of this Privacy Policy, the Spotlight Group includes Spotlight and Anaconda Group Pty Ltd. Companies within the Spotlight Group comply with this Privacy Policy. Spotlight may also pass on certain information such as your name and address to companies that perform services on our behalf, such as delivery companies or to data entry service providers, but Spotlight will not authorise those companies to use your personal information for any other purpose.
Spotlight may use your information to process your transaction; administer your account; conduct credit and other checks; for Spotlight's own internal purposes (such as risk management, staff training and billing); to help Spotlight develop its website to be more specific to Customers' needs and user friendly; to advise you about upcoming sales, specials, events, trade promotions and VIP Club information; and for any other use which you authorise.
In addition, Spotlight may also use your information to promote and market its products and services, or the products and services of others. However, Spotlight will not do this by email or SMS (except as part of an email which facilitates, completes or confirms a transaction with you) unless we have your consent to do so. These emails and SMS will include an "unsubscribe" facility. Alternatively, if you no longer wish to receive emails or SMS, you can contact us by phoning our Customer Care Centre details of which are available on the contact us page of our website.
Cookies
Spotlight may use cookies to collect information from you. Cookies identify a particular computer to Spotlight's server. Spotlight may use the information collected in this way to provide the user of that computer with a personalised experience of Spotlight's website. Your browser may allow you to disable cookies. If you do this, your experience of the Spotlight website will not be personalised.
Security of your Information
We use industry-standard safeguards to ensure the confidentiality of your personal information. To the maximum extent permitted by law, however, we accept no responsibility for any loss, misuse, unauthorised access or disclosure, alteration or destruction of personal information which you submit to Spotlight.
Access to your information
You can gain access to your information by written request. That request or any inquiry about Spotlight's privacy policy should be sent to the following address: service@spotlight.com.au.
Spotlight will endeavour to deal with your request or inquiry as soon as is reasonably possible.
Updates to your information
If your information changes or you discover that information held by Spotlight is otherwise incorrect, please contact Spotlight by sending a message to the following address: service@spotlight.com.au or by calling our Customer Care Centre, details of which can be found on the contact us page of our website, and Spotlight will endeavour to update and correct the information. Spotlight may also contact you from time to time to check that your information is still accurate.
Changes to our policy
Spotlight's handling of any information it collects from you (including information previously collected) will be governed by the most current version of this policy. Please check this policy regularly.
Contact information
You can contact Spotlight by visiting the contact us page on our website.