FAQ

How do I Shop@Home?
How can I order from Spotlight?
What happens with my Shop@Home order?
What are my payment options?
How much will delivery cost?
Can I return or exchange my purchase?
How can I contact Spotlight?

How do I Shop@Home?

It's easy to Shop@Home with Spotlight.

There are 3 steps to follow:

Step 1

Browse through our current catalogues

Step 2

Decide what you would like to buy

Step 3

Complete our Shop@Home Online Order Form
or
Download and complete our Shop@Home Print Order Form.

Complete and print the order form, then fax or mail it to us.

How can I order from Spotlight?

There are 4 ways to order:

Email: Complete the Shop@Home Online Order Form
and submit via email.
Telephone: Complete your order over the phone:
1300 305 405 (Local Call Cost)
Mail: Complete the order form and mail it to us.
Shop@Home Print Order form (PDF Size: 196kb)
Mail your completed form to:

Spotlight Shop at Home Service
Level 6, 111 Cecil St
South Melbourne VIC 3205
Australia
Fax: Fax a completed order form to us:
03 9675 4560

What happens with my Shop@Home order?

Step 1

Your order is allocated to a Spotlight stores where our Shop@Home co-ordinator will hand pick your order.

Step 2

Spotlight will then contact you to verify your order and request payment.

Step 3

Your order is mailed directly to you.
Shop@Home Print Order form (PDF Size: 549kb)

What are my payment options?

We will contact you for payment when your order is ready.

Payment can be made by:

    * Spotlight Gift Vouchers
    * Visa
    * Mastercard,
    * Australian Bank cheques
    * Australian Money Orders
    * Personal Cheques

We regret that we cannot accept:

    * Overseas bank cheques
    * C.O.D orders

We recommend you do not send cash in the mail.
All prices are GST inclusive.

How much will delivery cost?

It costs just $6.95 for delivery of any size parcel to anywhere in Australia.

Can I return or exchange my purchase?

Yes. Spotlight has a 30-Day Money Back Guarantee*, which means that you will have a full 30 days to decide if your purchase is exactly what you were after and if not - we will refund your purchase - no questions asked! (*Offer excludes postage and handling and only available if proof of purchase can be supplied.)

To return your purchase:

Option 1

Take your goods back to any of our stores Australia wide- with proof of purchase within the 30 day period.

Option 2

Call the store that sent you the goods for their reply paid address so you can return your goods to that store within the 30 day period. If the product is faulty, you have been sent the wrong size or colour or a product is damaged, we will happily waive the freight charges. If you have changed your mind, we are happy to exchange the item(s) with a product that you'd be happier with. However, you will incur an additional freight cost.

How can I contact Spotlight?

We always welcome any feedback, questions or queries. Contact Spotlight by calling 1300 305 405 or visit our Feedback page and complete our query form.